If your order has not yet entered processing, we may be able to assist. Please contact us as soon as possible. Once an order has been processed, changes or cancellations may no longer be possible.
We accept all major debit and credit cards, as well as other secure payment methods available at checkout.
We offer FREE shipping on all UK orders.
For added peace of mind, we also offer Secured Shipping for £3.95 at checkout. This optional service includes shipment protection and priority support in the event of loss, damage, or delivery issues.
At Elisora London, efficiency is our top priority.
Orders are typically processed within 24–48 hours before dispatch.
Once dispatched, delivery usually takes 4–10 business days.
Tracking information is provided with every order once dispatched.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Eligible full-price items may be returned within 30 days of delivery, provided they are unused, in their original condition, and with all tags attached.
If you've ordered the wrong size or item, don't worry.
Simply check whether your order is eligible for a return and contact us at info@elisoralondon.com. Our team will guide you through the next steps.
Refunds are typically processed within 5–7 business days after your return has been approved and inspected.
Our garments are designed for a flattering and elegant fit, though sizing may vary slightly depending on the fabric and style.
To help you find your perfect fit, please refer to the Size Guide available on each product page.
Most of our items fit true to size. For the most accurate fit, we recommend reviewing the Size Guide before placing your order.
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
You can contact our support team at info@elisoralondon.com.
We aim to respond to all enquiries within 12 business hours.