Last updated: July 8, 2026
Elisora London is committed to providing a fast and reliable shipping experience. This Shipping Policy outlines our delivery timeframes, procedures, and key information regarding your order.
1. Estimated Delivery Time
Estimated delivery time: 5–12 business days, including order processing.
2. Order Processing
After placing your order, you will receive a confirmation email. Please allow 24–48 hours for order processing.
Once your order has been shipped, you will receive an email with tracking information to monitor your package. Please allow a few days for tracking updates to become active after dispatch.
3. Delivery Times
Once dispatched, orders are typically delivered within 4–10 business days.
Including processing time, the total estimated delivery time is 5–12 business days.
Please note that all delivery times are estimates only and may be affected by external factors such as weather conditions, customs procedures, or courier delays.
4. Important Notice for Time-Sensitive Purchases
While we always aim to deliver within the estimated timeframes, we cannot guarantee delivery before specific dates or events, including holidays, weddings, or special occasions.
We strongly recommend placing your order well in advance for time-sensitive purchases.
For any concerns, please contact us at info@elisoralondon.com before placing your order.
5. Free Shipping
We offer free shipping on all orders within the United Kingdom as part of our commitment to a seamless shopping experience.
6. Shipping Method
All orders are shipped directly from our warehouse to ensure efficient processing and strict quality control.
7. Tracking Orders
Tracking is provided for all orders. Once your order has been dispatched, you will receive a tracking number via email.
Tracking information provided by the courier is considered the official status of the shipment.
You can track your shipment via:
https://www.17track.net/
8. Shipping Issues
Orders are only considered lost or delayed if they exceed the following timeframes:
United Kingdom & European Union: 35 days after dispatch.
Before this period, the order is still considered in transit and cannot be classified as lost.
Delays caused by customs, carrier issues, or other external factors are outside of our control and do not qualify for refunds or compensation.
Elisora London is not responsible for delays caused by customs inspections, import regulations, strikes, or other unforeseen circumstances beyond our control.
9. Wrong Address Disclaimer
Customers are responsible for providing the correct shipping address at checkout.
Once an order has been processed, we may not be able to modify the address. If an order has already been dispatched, Elisora London cannot be held responsible for delivery issues due to incorrect address details.
10. Returned Shipments
If a package is returned due to incorrect address details, failed delivery attempts, or refusal by the recipient, the customer is responsible for any reshipping costs.
Refunds may not be issued in such cases.
11. Agreement to This Policy
By placing an order, you confirm that you have read and agreed to this Shipping Policy, together with our Terms of Service and Returns & Refunds Policy.
12. Questions and Support
For any questions, please contact us at:
info@elisoralondon.com
