Last updated: July 8, 2026
At Elisora London, we aim to provide a smooth and stress-free shopping experience. If your purchase does not meet your expectations, we are here to assist you.
By placing an order with Elisora London, you agree to the terms outlined in this policy.
You may request a return within 30 days of delivery for eligible items, subject to approval and the conditions below.
This applies to full-priced items only. Items marked as Final Sale or purchased during promotional periods are not eligible for return or refund unless they are faulty or incorrect.
Returned items must be:
All return requests are subject to approval at our discretion. Returns sent without prior approval may not be accepted.
To request a return, please contact us with:
Approved returns must be sent to our designated returns facility in China.
Customers are responsible for all return shipping costs unless the item is faulty or incorrect.
Customers are responsible for ensuring that the return shipment reaches our returns facility safely. Elisora London is not responsible for lost, damaged, delayed, or undelivered return shipments.
Any customs duties, import charges, taxes, or other fees associated with the return shipment remain the responsibility of the customer.
Refunds are processed once the returned item has been received and inspected.
Please allow 5–7 business days after approval for the refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.
Items marked as Final Sale or purchased during promotional periods are not eligible for return or refund unless they are faulty or incorrect. By completing your purchase, you acknowledge and agree to these conditions.
We do not offer direct exchanges.
If you would like a different item, please return your order and place a new order.
Product images are representative of the item. Minor variations in colour, pattern placement, or fabric may occur due to lighting conditions, production variations, and differences in screen displays.
If you believe you have received an incorrect or significantly different item, please contact us.
Delivery times are estimates only and may vary due to logistics, customs processing, or carrier delays.
If you receive a faulty or incorrect item, please contact us within 7 days of delivery and include clear photo or video evidence.
We will review your case and provide an appropriate resolution.
If a chargeback has been initiated, we are unable to process a refund while the dispute remains active due to the risk of double reimbursement.
Please contact us directly so we can assist you in resolving the matter as quickly as possible.